Orders & Payments
1. What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure payment options displayed at checkout.
2. Can I change the shipping address after placing my order?
Yes, as long as your order has not yet been processed. Please contact us within 24 hours after purchase.
3. Will I receive an order confirmation?
Yes! You will receive an email confirmation right after completing your purchase.
Shipping & Delivery Times
4. What is the average delivery time to the UK?
Usually between 7 to 20 business days, depending on the product and supplier.
5. Do you offer free shipping?
Yes, we offer free shipping across the UK.
6. Can I choose express shipping?
At the moment, we only offer standard shipping to keep prices affordable.
Tracking & Order Status
7. How can I check my order status?
You can check it by visiting the “My Orders” section on our website or through the update emails we send.
8. How do I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to the carrier’s website.
9. My tracking number isn’t updating, is that normal?
Yes. It may take up to 5 business days after shipping for tracking information to appear.
Customs & Fees
10. Will I have to pay customs fees?
In most cases, no. However, in rare situations, import duties may apply and are the customer’s responsibility.
11. Does the price shown at checkout include all costs?
Yes, the price you see at checkout already includes shipping and standard taxes.
Returns, Refunds & Issues
12. Can I cancel my order?
Yes, but only within 24 hours after purchase.
13. What if my order is delayed?
If your order exceeds the maximum delivery time, please contact us. We will provide a reshipment or full refund.
14. I received the wrong or a damaged item, what should I do?
Please contact our support team with photos of the product. We will solve it by issuing a full refund or sending a replacement free of charge.
Customer Support
15. How can I contact customer support?
You can reach us via email (contact@selinne.com) or through the contact form on our website. We usually reply within 24 business hours.